Refund policy

Our promise: if something goes wrong with your order, we'll make it right.

Damaged, defective or missing cards
Please check your order when it arrives. If anything is damaged, misprinted or missing, email hello@booanddav.com within 14 days of delivery with your order number and a photo. We'll send replacements or refund the affected cards, at no cost to you. You don't need to send damaged cards back unless we ask.

Change of mind
Every card is printed to order for your shop, so we can't accept returns for change of mind.

Cancellations
You can cancel or change an order free of charge until it goes to print. Email us as soon as possible. Once an order is printed or shipped, it can't be cancelled.

Sample Set
The Sample Set price is credited toward your first Starter order. Sample Sets are not refundable, except for damage in transit.

How refunds are paid
Approved refunds go back to your original payment method, usually within 5–10 business days.

Orders placed on Faire
Orders placed through Faire follow Faire's own returns and refunds policy.